To still be able to send as such an alias, you can add a Send Only POP3 account for the alias in Outlook.
This is probably not what you want but unfortunately, doesn’t allow you to send from these external aliases since it doesn’t comply with common email security standards and methods such as SPF. When you select the address with the custom domain and send from it, the message will arrive in the following format įrom: Robert Sparnaaij on behalf of Robert Sparnaaij When you have added an alias to your account from another domain, such as your own domain or from Gmail or Yahoo, then this email address will also show in the dropdown list but you can’t actually send from it. Sending from a custom domain or another provider (Microsoft Account) The alias will show up in your From field and you can send emails from within Outlook as well. Sending from a custom domain ( Premium)Īn alias of a custom domain that has been added via Premium also behaves as a native alias. Note: If you don’t see the From field, you can enable it by selecting the Options tab when composing a new email. You can send from an alias address by selecting it from the From button. You only need to do this once per alias Outlook will then keep them in the From list. When you are using Outlook 2010, your aliases won’t be listed in the From dropdown button but you can add them manually by using the “Other Email Address…” option. When you are using Outlook 2013 or later, all your aliases will automatically show up in the From field dropdown list.
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Sound like what your business needs? Learn how to turn it on.I’ve configured my account with multiple aliases. Individuals who work in the billing department and are a part of this group can respond back as the Billing department identity. For example, if you want all expense reports sent to a Billing department alias rather than bombarding a specific can be set up as a group to receive all your organization’s billing inquiries. Some organizations may also want to use ‘Send as’ or ‘Send on behalf of’ for an internal group. The recipient (customer) would see the following:Ģ. The support team member would see the following:
Additionally, because all of the group conversation history is available, other team members will be able to see that specific customer emails have already been answered to. Subsequent responses from the customer also go back to the group, keeping all information in one place and making it faster for support representatives to respond to new inquiries. When your customers send email to this group, any member of the group could respond to inquiry in a timely fashion without disclosing their individual identity. can be set as group to receive all customer support inquiries. Collective knowledge of group helps resolve those customer inquiries faster and everyone on the team benefits from shared knowledge of the Group.ġ. This feature is particularly helpful in scenarios where you want to set up a group to connect with external customers.
The consistent use of a single email address will help your customers develop recognition and trust-ensuring that your email messages are seen. If your business is looking for a lightweight, email-centric customer support solution, you’re in luck.
Here's what Send on Behalf and Send As look like from the recipient’s perspective: But with this feature turned on, responses look like they come from the group rather than the individual. Like other groups in Outlook, members can read all messages sent to the group. Because sometimes, that’s just what you need. With the new ‘Send as’ and ‘Send on behalf of’ feature, members of the group can respond to conversations using the shared identity of the Group instead of their individual personal identity - without losing the personal, individual touch. Today, we are excited to announce the ‘Send-as’ and Send-on-behalf of feature for groups in Outlook, which brings you one step closer to turning your email into a great customer support solution.
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